Open Payment: Advancing new contactless payment feature for OC Transpo
Over the next several months, OC Transpo and Scheidt & Bachmann will work together to develop and test the technology that will allow riders to tap a credit card at fare card readers on buses and at O-Train station fare gates. Testing will take place throughout 2020, with the new system anticipated to be ready for customers next year.
This partnership will result in OC Transpo having one of the most advanced fare payment systems in Canada, giving customers flexibility to choose from a range of payment options.
This enhancement builds on the innovative technology in OC Transpo’s fare gates and ticket vending machines installed at O-Train Stations. The addition of new payment options at faregates and fare card readers on buses is being fast tracked in light of the COVID-19 pandemic so that OC Transpo can offer customers additional options to easily pay their transit fare while reducing contact points along the system.
When launched, the new card readers will accept payments made with VISA, MasterCard, or by tapping a smartphone with Apple Pay or Google Pay. In the initial phase, the payment system will only be used for adult single-ride fares but can over time be expanded to other fare types.
As part of testing, customers will have an opportunity to use the new payment system at a fare gate at one O-Train Station by the end of 2020. Subject to the successful results of this trial, it is currently expected that the new payment option will be available on all buses and at fare gates in 2021.
“This is an exciting partnership that shows how the City of Ottawa is finding new ways to improve services to our residents. Contactless payment using a personal credit card is among leading edge software development on transit systems worldwide. I look forward to using this exciting technology development at OC Transpo stations.”
Mayor Jim Watson
“Flexible, customizable fare payment is just one way we can attract new or infrequent transit riders to the transit system. Riders can determine the fare payment option that makes the most sense for them and how they use the system. By fast tracking the development of this new software, OC Transpo is looking ahead at positive ways to foster growth in the system.”
Councillor Alan Hubley, Chair, Transit Commission
“OC Transpo is focused on getting our customers where they need to be safely. To respond to the COVID-19 pandemic, we have reviewed and adapted many parts of our operations to make transit as safe as possible for our employees and customers. As we look to the future and our recovery strategy, accelerating this technology makes sense for our customers and builds on feedback we have received during the pandemic.”
John Manconi, General Manager, Transportation Services Department
“Scheidt & Bachmann is delighted to expand our partnership with the City of Ottawa to deliver a contactless Pay As You Go transit payment solution. This innovative solution will provide customers with the option of using their mobile phone or credit card to pay their fare in a safe touchless manner.”
Karen Swanborough, Regional Vice President, Scheidt & Bachmann